Twin Parks Hostel
RESERVOIR, VICFor-Profit43 beds
4.0
Experience 3.0Compliance 5.0Staffing 5.0Quality 3.0
Status Unknown
Terminal illness
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
5.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2023
Always Most of the time Some of the time Never
Care needs being met
36%
50%
14%
Feeling at home
57%
21%
14%
Feeling safe
71%
14%
14%
Follow-up on concerns
43%
36%
21%
Food quality
21%
50%
14%
14%
Having a voice
64%
29%
How the home operates
21%
64%
14%
Independence supported
50%
36%
Staff are caring
43%
36%
21%
Staff competence
43%
29%
29%
Things explained clearly
50%
29%
21%
Treated with respect
64%
29%
Total care minutes194 mins (target: 204)
Target
Registered nurse care minutes46 mins (target: 40)
Target
This facility delivers 194 minutes of hands-on care per resident per day. The government requires a minimum of 204 minutes, including 40 minutes delivered by registered nurses.
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Falls
37.0 (avg: 31.5)Below average
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Polypharmacy (5+ medications)
48.0 (avg: 37.6)Below average
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Antipsychotic medication use
20.0 (avg: 12.3)Below average
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