Twin Parks Aged Care Centre
RESERVOIR, VICFor-Profit93 beds
4.0
Experience 3.0Compliance 4.0Staffing 4.0Quality 3.0
Status Unknown
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
4.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q2 2024
4.0Q3 2024
3.0Q4 2024
4.0Q1 2025
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
29%
64%
Feeling at home
36%
21%
36%
Feeling safe
43%
57%
Follow-up on concerns
14%
36%
36%
14%
Food quality
14%
36%
50%
Having a voice
71%
29%
How the home operates
14%
43%
43%
Independence supported
43%
50%
Staff are caring
43%
50%
Staff competence
29%
36%
36%
Things explained clearly
36%
14%
50%
Treated with respect
29%
57%
14%
Total care minutes245 mins (target: 220)
Target
Registered nurse care minutes51 mins (target: 42)
Target
This facility delivers 245 minutes of hands-on care per resident per day. The government requires a minimum of 220 minutes, including 42 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
37.0 (avg: 24.4)Below average
AvgAvg
Unplanned weight loss
7.0 (avg: 5.8)About average
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Falls
39.0 (avg: 31.5)Below average
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Major injury from a fall
3.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
30.0 (avg: 37.6)About average
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Antipsychotic medication use
9.0 (avg: 12.3)About average
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