Park Lane Croydon
CROYDON, VICFor-Profit104 beds
4.0
Experience 4.0Compliance 5.0Staffing 5.0Quality 3.0
Status Unknown
Dementia
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
5.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
5.0Q3 2025
5.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
70%
30%
Feeling at home
70%
20%
10%
Feeling safe
95%
Follow-up on concerns
35%
50%
15%
Food quality
35%
45%
20%
Having a voice
45%
50%
How the home operates
50%
40%
10%
Independence supported
55%
25%
20%
Staff are caring
75%
25%
Staff competence
60%
30%
10%
Things explained clearly
35%
40%
25%
Treated with respect
80%
15%
Total care minutes214 mins (target: 203)
Target
Registered nurse care minutes59 mins (target: 42)
Target
This facility delivers 214 minutes of hands-on care per resident per day. The government requires a minimum of 203 minutes, including 42 minutes delivered by registered nurses.
Care minutes trend
Unplanned weight loss
5.0 (avg: 5.8)About average
AvgAvg
Falls
28.0 (avg: 31.5)About average
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Major injury from a fall
3.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
42.0 (avg: 37.6)About average
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Antipsychotic medication use
4.0 (avg: 12.3)Better than most
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