Merton Court Hostel
DENMAN, NSW17 beds
5.0
Experience 5.0Compliance 5.0Staffing 5.0Quality 4.0
Status Unknown
DementiaTerminal illnessCaters for cultural, spiritual or ethical food requirements
Overall Rating
5.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
5.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
5.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
1 regulatory decision on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable5.0Q2 2025
5.0Q3 2025
5.0Q4 2025
5.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
100%
Feeling at home
92%
Feeling safe
100%
Follow-up on concerns
92%
Food quality
25%
58%
17%
Having a voice
92%
How the home operates
92%
Independence supported
83%
17%
Staff are caring
83%
17%
Staff competence
83%
17%
Things explained clearly
75%
25%
Treated with respect
100%
Total care minutes262 mins (target: 234)
Target
Registered nurse care minutes92 mins (target: 47)
Target
This facility delivers 262 minutes of hands-on care per resident per day. The government requires a minimum of 234 minutes, including 47 minutes delivered by registered nurses.
Use of restrictive practices
12.0 (avg: 24.4)About average
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Unplanned weight loss
8.0 (avg: 5.8)About average
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Falls
31.0 (avg: 31.5)About average
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Polypharmacy (5+ medications)
69.0 (avg: 37.6)Below average
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Antipsychotic medication use
6.0 (avg: 12.3)Better than most
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