Mercy Place Wyndham
WERRIBEE, VICNot-for-Profit110 beds
Status Unknown
DementiaTerminal illnessCaters for cultural, spiritual or ethical food requirements
Overall Rating
No rating data available
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
10 compliance issues, 3 regulatory decisions on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
82%
18%
Feeling at home
88%
12%
Feeling safe
82%
18%
Follow-up on concerns
41%
53%
Food quality
18%
47%
35%
Having a voice
76%
24%
How the home operates
47%
47%
Independence supported
12%
59%
29%
Staff are caring
71%
29%
Staff competence
35%
59%
Things explained clearly
12%
53%
35%
Treated with respect
71%
29%
Total care minutes211 mins (target: 226)
Target
Registered nurse care minutes53 mins (target: 45)
Target
This facility delivers 211 minutes of hands-on care per resident per day. The government requires a minimum of 226 minutes, including 45 minutes delivered by registered nurses.
Care minutes trend