Mercy Place Warrnambool
WARRNAMBOOL, VICNot-for-Profit120 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 3.0
Status Unknown
DementiaTerminal illnessCaters for cultural, spiritual or ethical food requirements
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
10 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q2 2025
3.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
73%
27%
Feeling at home
77%
23%
Feeling safe
68%
32%
Follow-up on concerns
18%
77%
Food quality
14%
73%
14%
Having a voice
82%
18%
How the home operates
32%
64%
Independence supported
36%
41%
23%
Staff are caring
77%
18%
Staff competence
23%
73%
Things explained clearly
55%
36%
Treated with respect
59%
41%
Total care minutes214 mins (target: 219)
Target
Registered nurse care minutes46 mins (target: 44)
Target
This facility delivers 214 minutes of hands-on care per resident per day. The government requires a minimum of 219 minutes, including 44 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Unplanned weight loss
3.0 (avg: 5.8)Better than most
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Falls
24.0 (avg: 31.5)Better than most
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
61.0 (avg: 37.6)Below average
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Antipsychotic medication use
11.0 (avg: 12.3)About average
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