Mercy Place Shepparton
SHEPPARTON, VICNot-for-Profit96 beds
4.0
Experience 4.0Compliance 5.0Staffing 2.0Quality 3.0
Status Unknown
Dementia
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
2.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
2 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
59%
29%
12%
Feeling at home
59%
29%
Feeling safe
88%
Follow-up on concerns
47%
29%
24%
Food quality
35%
41%
24%
Having a voice
76%
12%
How the home operates
41%
41%
18%
Independence supported
59%
24%
18%
Staff are caring
82%
12%
Staff competence
41%
47%
12%
Things explained clearly
47%
24%
24%
Treated with respect
82%
12%
Total care minutes211 mins (target: 212)
Target
Registered nurse care minutes48 mins (target: 43)
Target
This facility delivers 211 minutes of hands-on care per resident per day. The government requires a minimum of 212 minutes, including 43 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
9.0 (avg: 24.4)Better than most
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Unplanned weight loss
8.0 (avg: 5.8)About average
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Falls
48.0 (avg: 31.5)Below average
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
49.0 (avg: 37.6)Below average
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