Mercy Place Ave Maria
SHEPPARTON, VICNot-for-Profit91 beds
3.0
Experience 4.0Compliance 4.0Staffing 3.0Quality 2.0
Status Unknown
Overall Rating
3.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
2.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
10 compliance issues, 2 regulatory decisions on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable3.0Q2 2025
3.0Q3 2025
3.0Q4 2025
3.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
72%
28%
Feeling at home
67%
22%
11%
Feeling safe
50%
50%
Follow-up on concerns
39%
44%
17%
Food quality
28%
44%
22%
Having a voice
67%
33%
How the home operates
44%
56%
Independence supported
67%
28%
Staff are caring
61%
33%
Staff competence
33%
39%
28%
Things explained clearly
44%
50%
Treated with respect
67%
22%
11%
Total care minutes209 mins (target: 211)
Target
Registered nurse care minutes48 mins (target: 43)
Target
This facility delivers 209 minutes of hands-on care per resident per day. The government requires a minimum of 211 minutes, including 43 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
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Use of restrictive practices
14.0 (avg: 24.4)About average
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Unplanned weight loss
7.0 (avg: 5.8)About average
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Falls
40.0 (avg: 31.5)Below average
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
41.0 (avg: 37.6)About average
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Antipsychotic medication use
26.0 (avg: 12.3)Below average
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