Margery Cole Residential Care Service
TRARALGON, VIC120 beds
5.0
Experience 4.0Compliance 5.0Staffing 5.0Quality 4.0
Status Unknown
Overall Rating
5.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
5.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving4.0Q1 2025
4.0Q2 2025
5.0Q3 2025
5.0Q4 2025
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
88%
Feeling at home
75%
12%
Feeling safe
92%
Follow-up on concerns
58%
25%
17%
Food quality
33%
38%
21%
Having a voice
83%
12%
How the home operates
71%
29%
Independence supported
79%
17%
Staff are caring
83%
12%
Staff competence
67%
21%
12%
Things explained clearly
79%
17%
Treated with respect
92%
Total care minutes223 mins (target: 202)
Target
Registered nurse care minutes57 mins (target: 41)
Target
This facility delivers 223 minutes of hands-on care per resident per day. The government requires a minimum of 202 minutes, including 41 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
1.0 (avg: 24.4)Better than most
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Unplanned weight loss
3.0 (avg: 5.8)Better than most
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Falls
49.0 (avg: 31.5)Below average
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Major injury from a fall
3.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
45.0 (avg: 37.6)Below average
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Antipsychotic medication use
6.0 (avg: 12.3)Better than most
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