Coppin Centre
MELBOURNE, VICNot-for-Profit207 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 3.0
Status Unknown
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q1 2025
4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
51%
43%
Feeling at home
37%
43%
14%
Feeling safe
71%
26%
Follow-up on concerns
29%
57%
11%
Food quality
20%
46%
29%
Having a voice
49%
26%
20%
How the home operates
20%
66%
11%
Independence supported
31%
43%
26%
Staff are caring
51%
43%
Staff competence
29%
54%
14%
Things explained clearly
34%
26%
31%
Treated with respect
51%
43%
Total care minutes242 mins (target: 212)
Target
Registered nurse care minutes49 mins (target: 43)
Target
This facility delivers 242 minutes of hands-on care per resident per day. The government requires a minimum of 212 minutes, including 43 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
14.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
7.0 (avg: 5.8)About average
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Falls
37.0 (avg: 31.5)Below average
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Major injury from a fall
6.0 (avg: 2.3)Below average
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Polypharmacy (5+ medications)
33.0 (avg: 37.6)About average
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Antipsychotic medication use
5.0 (avg: 12.3)Better than most
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