Bolton Clarke The Ashley
RESERVOIR, VICNot-for-Profit65 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 4.0
Status Unknown
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
4 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving0.0Q2 2025
3.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
57%
43%
Feeling at home
36%
57%
Feeling safe
50%
50%
Follow-up on concerns
43%
57%
Food quality
71%
14%
Having a voice
64%
29%
How the home operates
29%
71%
Independence supported
50%
43%
Staff are caring
57%
43%
Staff competence
57%
36%
Things explained clearly
50%
50%
Treated with respect
57%
43%
Total care minutes219 mins (target: 217)
Target
Registered nurse care minutes45 mins (target: 44)
Target
This facility delivers 219 minutes of hands-on care per resident per day. The government requires a minimum of 217 minutes, including 44 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
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Use of restrictive practices
24.0 (avg: 24.4)About average
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Unplanned weight loss
3.0 (avg: 5.8)Better than most
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Falls
20.0 (avg: 31.5)Better than most
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
42.0 (avg: 37.6)About average
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Antipsychotic medication use
25.0 (avg: 12.3)Below average
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