Bolton Clarke Glendale (VIC)
WERRIBEE, VICNot-for-Profit220 beds
3.0
Experience 3.0Compliance 4.0Staffing 3.0Quality 4.0
Status Unknown
Overall Rating
3.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
8 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
3.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
72%
28%
Feeling at home
80%
20%
Feeling safe
75%
22%
Follow-up on concerns
25%
72%
Food quality
15%
55%
30%
Having a voice
82%
18%
How the home operates
30%
68%
Independence supported
32%
52%
15%
Staff are caring
68%
32%
Staff competence
15%
78%
Things explained clearly
52%
45%
Treated with respect
82%
18%
Total care minutes213 mins (target: 208)
Target
Registered nurse care minutes45 mins (target: 42)
Target
This facility delivers 213 minutes of hands-on care per resident per day. The government requires a minimum of 208 minutes, including 42 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
8.0 (avg: 24.4)Better than most
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Unplanned weight loss
5.0 (avg: 5.8)About average
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Falls
28.0 (avg: 31.5)About average
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Polypharmacy (5+ medications)
38.0 (avg: 37.6)About average
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Antipsychotic medication use
19.0 (avg: 12.3)Below average
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