Bolton Clarke Charlesbrook
TEMPLESTOWE, VICNot-for-Profit71 beds
4.0
Experience 3.0Compliance 5.0Staffing 5.0Quality 3.0
Status Unknown
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
5.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
4 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving0.0Q2 2025
3.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
31%
69%
Feeling at home
46%
54%
Feeling safe
69%
31%
Follow-up on concerns
31%
62%
Food quality
23%
62%
15%
Having a voice
23%
54%
23%
How the home operates
46%
46%
Independence supported
38%
15%
38%
Staff are caring
69%
31%
Staff competence
38%
54%
Things explained clearly
54%
38%
Treated with respect
77%
23%
Total care minutes243 mins (target: 230)
Target
Registered nurse care minutes57 mins (target: 46)
Target
This facility delivers 243 minutes of hands-on care per resident per day. The government requires a minimum of 230 minutes, including 46 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
55.0 (avg: 24.4)Below average
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Falls
26.0 (avg: 31.5)Better than most
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
32.0 (avg: 37.6)About average
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Antipsychotic medication use
24.0 (avg: 12.3)Below average
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