BlueCross Silverwood
TEMPLESTOWE, VICFor-Profit61 beds
3.0
Experience 3.0Compliance 4.0Staffing 3.0Quality 4.0
Status Unknown
Overall Rating
3.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable3.0Q3 2023
3.0Q4 2023
3.0Q1 2024
3.0Q2 2024
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
62%
23%
15%
Feeling at home
46%
46%
Feeling safe
54%
46%
Follow-up on concerns
15%
62%
23%
Food quality
62%
31%
Having a voice
54%
38%
How the home operates
23%
62%
15%
Independence supported
31%
38%
23%
Staff are caring
38%
46%
15%
Staff competence
15%
62%
23%
Things explained clearly
15%
62%
23%
Treated with respect
62%
31%
Total care minutes
Data not available
Registered nurse care minutes
Did not meet care minute targetsData not available
This facility delivers N/A minutes of hands-on care per resident per day. The government requires a minimum of N/A minutes, including N/A minutes delivered by registered nurses.
Care minutes trend