Baptcare - Hedley Sutton Community
CAMBERWELL, VIC100 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 3.0
Status Unknown
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
3 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
3.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
53%
47%
Feeling at home
47%
24%
29%
Feeling safe
76%
24%
Follow-up on concerns
18%
53%
24%
Food quality
18%
71%
12%
Having a voice
47%
35%
12%
How the home operates
29%
65%
Independence supported
53%
24%
24%
Staff are caring
29%
59%
12%
Staff competence
18%
71%
Things explained clearly
29%
35%
24%
12%
Treated with respect
59%
29%
12%
Total care minutes206 mins (target: 200)
Target
Registered nurse care minutes45 mins (target: 41)
Target
This facility delivers 206 minutes of hands-on care per resident per day. The government requires a minimum of 200 minutes, including 41 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
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Use of restrictive practices
12.0 (avg: 24.4)About average
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Unplanned weight loss
11.0 (avg: 5.8)Below average
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Falls
49.0 (avg: 31.5)Below average
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Major injury from a fall
3.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
40.0 (avg: 37.6)About average
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Antipsychotic medication use
13.0 (avg: 12.3)About average
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