Aurrum Reservoir
RESERVOIR, VICFor-Profit130 beds
4.0
Experience 3.0Compliance 5.0Staffing 2.0Quality 4.0
Status Unknown
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
2.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2024
4.0Q3 2024
3.0Q4 2024
4.0Q1 2025
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
67%
20%
13%
Feeling at home
40%
33%
13%
13%
Feeling safe
87%
13%
Follow-up on concerns
47%
33%
13%
Food quality
20%
33%
40%
Having a voice
67%
33%
How the home operates
47%
27%
20%
Independence supported
80%
13%
Staff are caring
53%
40%
Staff competence
40%
27%
33%
Things explained clearly
53%
13%
33%
Treated with respect
53%
33%
13%
Total care minutes208 mins (target: 217)
Target
Registered nurse care minutes37 mins (target: 41)
Target
This facility delivers 208 minutes of hands-on care per resident per day. The government requires a minimum of 217 minutes, including 41 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
2.0 (avg: 24.4)Better than most
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Unplanned weight loss
3.0 (avg: 5.8)Better than most
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Falls
30.0 (avg: 31.5)About average
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
44.0 (avg: 37.6)Below average
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Antipsychotic medication use
12.0 (avg: 12.3)About average
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