Arcare Reservoir

RESERVOIR, VICFor-Profit69 beds
Experience 3.0Compliance 5.0Staffing 3.0Quality 3.0
Status Unknown
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Overall Rating

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
3.0

How residents experience daily life

Compliance(22% of rating)
5.0

Meeting aged care quality standards

Staffing(22% of rating)
3.0

Care minutes and staffing levels

Quality Measures(22% of rating)
3.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

6 compliance issues on record. View full details on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating stable
4.0Q2 2025
3.0Q3 2025
4.0Q4 2025
4.0Q1 2026

Based on resident interviews conducted in 2025

Always Most of the time Some of the time Never

Care needs being met

36%
57%

Feeling at home

43%
50%

Feeling safe

64%
29%

Follow-up on concerns

79%
14%

Food quality

14%
50%
36%

Having a voice

57%
43%

How the home operates

79%
14%

Independence supported

36%
43%
21%

Staff are caring

57%
43%

Staff competence

21%
64%
14%

Things explained clearly

29%
50%
21%

Treated with respect

50%
43%
Total care minutes228 mins (target: 227)
Target
Registered nurse care minutes45 mins (target: 45)
Target
Met both targets

This facility delivers 228 minutes of hands-on care per resident per day. The government requires a minimum of 227 minutes, including 45 minutes delivered by registered nurses.

Care minutes trend

Q1 2024Q2 2024Q3 2024Q4 2024Q1 2025Q2 2025Q3 2025Q4 2025
Use of restrictive practices
22.0 (avg: 24.4)About average
Avg
Unplanned weight loss
8.0 (avg: 5.8)About average
Avg
Falls
32.0 (avg: 31.5)About average
Avg
Major injury from a fall
1.0 (avg: 2.3)Better than most
Avg
Polypharmacy (5+ medications)
49.0 (avg: 37.6)Below average
Avg
Antipsychotic medication use
6.0 (avg: 12.3)Better than most
Avg