Arcare Civic Manor
EPPING, VICFor-Profit120 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 3.0
Status Unknown
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
6 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
50%
33%
17%
Feeling at home
38%
29%
17%
17%
Feeling safe
67%
33%
Follow-up on concerns
42%
38%
21%
Food quality
12%
33%
33%
21%
Having a voice
67%
21%
How the home operates
33%
46%
12%
Independence supported
42%
33%
21%
Staff are caring
54%
42%
Staff competence
29%
46%
25%
Things explained clearly
38%
33%
29%
Treated with respect
67%
29%
Total care minutes203 mins (target: 212)
Target
Registered nurse care minutes43 mins (target: 43)
Target
This facility delivers 203 minutes of hands-on care per resident per day. The government requires a minimum of 212 minutes, including 43 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
15.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
5.0 (avg: 5.8)About average
AvgAvg
Falls
33.0 (avg: 31.5)About average
AvgAvg
Major injury from a fall
1.0 (avg: 2.3)Better than most
AvgAvg
Polypharmacy (5+ medications)
38.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
3.0 (avg: 12.3)Better than most
AvgAvg